Terms of service
Jewelry and Moissanite Certificate:
RBGP SUPERMART LLP offers an authentic Jewelry Certificate, ensuring the genuineness of the metal, Moissanite, and gemstone combination in our branded jewelry. Upon request, listed jewelry can be accompanied by this certificate. To obtain the certificate for your ordered jewelry, please contact us within 72 hours of placing your order. Please note that there is a charge for this service.
Shipping to an Alternate Address:
We provide an option for shipping to an alternate address, excluding PO box and military addresses. Please confirm with us before shipment of your order to ensure smooth processing.
PO Box and Military Addresses:
Regrettably, we cannot ship valuable jewelry to PO box or military addresses. Please provide an alternate address for shipping.
Lost Packages or Items:
We diligently track parcels and consider them successfully delivered once marked as shipped in the tracking information. If you have concerns about non-receipt, please contact your local shipping company for clarification. We are not responsible for lost or damaged parcels once they are marked as delivered.
International Shipping:
International recipients are responsible for all customs duties and import fees. RBGP SUPERMART LLP cannot provide estimates for these fees.
All shipments will be handled by USPS/UPS/EMS/DHL/FEDEX. Tracking information will be provided 48-72 hours after shipment. Delivery typically takes 7-9 business days for express shipping.
We reserve the right to select the shipping company for delivering your jewelry.
Additional Terms and Conditions:
If a buyer requests to hold a shipment for any reason and subsequently experiences delays, loss, or damage, we cannot be held responsible as we have completed our part of the process and provided tracking information for monitoring. In such cases, the receiver must address the issue directly with the shipping courier.
We prefer to confirm shipping addresses prior to shipment. Changes to the address after shipment cannot be guaranteed but may be possible in some cases; please contact us for assistance.